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> “Delight customers right from their mobile device with a seamless experience that includes a virtual, branded lobby and easy pre-appointment chatting capabili

> “Delight customers right from their mobile device with a seamless experience that includes a virtual, branded lobby and easy pre-appointment chatting capabilities.” This refers to the meeting join link and the last time someone sent me a link like this it was not a delightful experience. I ended up mixing up organisations and accounts. An example of a good experience is joining a Jitsi Meet meeting because you don’t have to sign up or do anything to join (my comment is on the join experience only). It remains standalone and does not try to link you to anything. There is no time to mess around when joining a meeting.

alxlaz 4y ago
I have zero shame about it so I might as well confess: I have no bloody idea how to use Teams with more than one organisation. I just set up a VM for each one. I am smart enough to automate a minimal install (the bar for that is pretty low, if we're being honest) but apparently not smart enough to use Teams. It's beyond hilarious, two out of three times I end up in the wrong lobby with the wrong people and the wrong account despite doing the exact same thing, based on following the exact same guides on the Internet. Unless you're using it on your domain-enrolled work computer (which, to be fair, is probably the demographics Microsoft cares about) Teams is basically chatroulette.
- hef19898 4y ago
  I once ended up doing a teams interview as my 8 year old, because Teams, or rather I, was unable to switch between my then start-up account and the school account of my kid. Confused the interviewer a bit in the beginning. As good as Teams is whithin and across orgs, as long as you stick to one single account, as much it sucks with multiple accounts on the same machine. That, and all the crap like opening files in Teams when Office is installed. But the SharePoint is opening files in the browser instead of the native apps... Teams Outlook intergration is neat so.
- vladvasiliu 4y ago
  > Unless you're using it on your domain-enrolled work computer (which, to be fair, is probably the demographics Microsoft cares about) Teams is basically chatroulette. What do you mean? I sometimes use Teams on an AD-joined computer, and the multiple-account situation is beyond absurd. The whole freaking app has to restart when changing accounts, even though both are connected through the same exact AzureAD identity. There is no difference whatsoever between the AD-joined Windows experience and the not-joined-to-anything Linux one.
  - alxlaz 4y ago
    > What do you mean? I sometimes use Teams on an AD-joined computer, and the multiple-account situation is beyond absurd. Ah, no, I mean, if you're using it for your corporate account on your AD-joined computer. These things usually have a single (work) account. I wouldn't be surprised if it was never meant to be multiple-account, and that was just half-added as an afterthought at some point.
    - nuodag 4y ago
      And if you collaborate with someone from another company you have a guest account there, which is somewhat derived from your main one, but also independent
      - alxlaz 4y ago
        Right? Not to be a Negative Nelly but IRC handles this just fine ¯\_(ツ)_/¯ .
        jodrellblank 4y ago
        If you are on your company internal IRC server, wanting to DM someone on another company's internal IRC server, inviting the login name they have on their side, IRC doesn't handle it fine, it doesn't handle it at all.
    - vladvasiliu 4y ago
      I guess I'm thinking of a somewhat hybrid situation. I have my corporate account, me@corp.com, which is also configured on my domain-joined pc. This works well enough. And with this same account, I connect to a separate tenant, where I'm a "guest". This separate tenant belongs to a partner corp, and they delegate the authentication to our tenant for people in our corp. So, I can almost use my credentials, meaning that I can use my regular login/password but have to have two MFAs (one for each tenant) for some reason. But the "main" account seems aware of the other one because even on a fresh Windows install, just adding my me@corp account to teams adds the other one too. I just can't switch between the two without restarting teams, so I can only use one at a time.
- zamadatix 4y ago
  Depending how deeply you use it for each org a browser profile for each can ve done. If you do it in Firefox you can even do it in 1 window with tabs via containers. Downside is it doesn’t have the native desktop integrations at that point.
- Terretta 4y ago
  It seems like Teams modeled this from Slack, Discord, etc., that have completely different selves per thing you join (arguably a very good idea for keeping selves separate), but the UI assumes you change your persona less often. In Teams, click your face top right to change profiles (accounts), like you would in Edge. It's basically the concept of personas or profiles from Firefox or Chrome, but in Teams. Note that you shouldn't have to change personas unless you want to. Guests can be invited, and join as their original persona instead of having to have an inside the tent account.
- DreamFlasher 4y ago
  I am glad to read I am not the only one struggling with Teams and Orgs. I spent days trying to find out why I can't join any Teams meetings anymore. It turned out that the account was in an organization that got deactivated. And apparently it's not possible to remove oneself from such an organization… and it leads to your account being broken (at least for Teams meetings).
guiriduro 4y ago
TeamsLobby, please invent me a plausible excuse for avoiding this meeting and deliver it to the other participants, then disconnect me.

alxlaz 4y ago

I have zero shame about it so I might as well confess: I have no bloody idea how to use Teams with more than one organisation. I just set up a VM for each one. I am smart enough to automate a minimal install (the bar for that is pretty low, if we're being honest) but apparently not smart enough to use Teams. It's beyond hilarious, two out of three times I end up in the wrong lobby with the wrong people and the wrong account despite doing the exact same thing, based on following the exact same guides on the Internet. Unless you're using it on your domain-enrolled work computer (which, to be fair, is probably the demographics Microsoft cares about) Teams is basically chatroulette.

hef19898 4y ago
I once ended up doing a teams interview as my 8 year old, because Teams, or rather I, was unable to switch between my then start-up account and the school account of my kid. Confused the interviewer a bit in the beginning. As good as Teams is whithin and across orgs, as long as you stick to one single account, as much it sucks with multiple accounts on the same machine. That, and all the crap like opening files in Teams when Office is installed. But the SharePoint is opening files in the browser instead of the native apps... Teams Outlook intergration is neat so.
vladvasiliu 4y ago
> Unless you're using it on your domain-enrolled work computer (which, to be fair, is probably the demographics Microsoft cares about) Teams is basically chatroulette. What do you mean? I sometimes use Teams on an AD-joined computer, and the multiple-account situation is beyond absurd. The whole freaking app has to restart when changing accounts, even though both are connected through the same exact AzureAD identity. There is no difference whatsoever between the AD-joined Windows experience and the not-joined-to-anything Linux one.
- alxlaz 4y ago
  > What do you mean? I sometimes use Teams on an AD-joined computer, and the multiple-account situation is beyond absurd. Ah, no, I mean, if you're using it for your corporate account on your AD-joined computer. These things usually have a single (work) account. I wouldn't be surprised if it was never meant to be multiple-account, and that was just half-added as an afterthought at some point.
  - nuodag 4y ago
    And if you collaborate with someone from another company you have a guest account there, which is somewhat derived from your main one, but also independent
    - alxlaz 4y ago
      Right? Not to be a Negative Nelly but IRC handles this just fine ¯\_(ツ)_/¯ .
      - jodrellblank 4y ago
        If you are on your company internal IRC server, wanting to DM someone on another company's internal IRC server, inviting the login name they have on their side, IRC doesn't handle it fine, it doesn't handle it at all.
  - vladvasiliu 4y ago
    I guess I'm thinking of a somewhat hybrid situation. I have my corporate account, me@corp.com, which is also configured on my domain-joined pc. This works well enough. And with this same account, I connect to a separate tenant, where I'm a "guest". This separate tenant belongs to a partner corp, and they delegate the authentication to our tenant for people in our corp. So, I can almost use my credentials, meaning that I can use my regular login/password but have to have two MFAs (one for each tenant) for some reason. But the "main" account seems aware of the other one because even on a fresh Windows install, just adding my me@corp account to teams adds the other one too. I just can't switch between the two without restarting teams, so I can only use one at a time.
zamadatix 4y ago
Depending how deeply you use it for each org a browser profile for each can ve done. If you do it in Firefox you can even do it in 1 window with tabs via containers. Downside is it doesn’t have the native desktop integrations at that point.
Terretta 4y ago
It seems like Teams modeled this from Slack, Discord, etc., that have completely different selves per thing you join (arguably a very good idea for keeping selves separate), but the UI assumes you change your persona less often. In Teams, click your face top right to change profiles (accounts), like you would in Edge. It's basically the concept of personas or profiles from Firefox or Chrome, but in Teams. Note that you shouldn't have to change personas unless you want to. Guests can be invited, and join as their original persona instead of having to have an inside the tent account.
DreamFlasher 4y ago
I am glad to read I am not the only one struggling with Teams and Orgs. I spent days trying to find out why I can't join any Teams meetings anymore. It turned out that the account was in an organization that got deactivated. And apparently it's not possible to remove oneself from such an organization… and it leads to your account being broken (at least for Teams meetings).

guiriduro 4y ago

TeamsLobby, please invent me a plausible excuse for avoiding this meeting and deliver it to the other participants, then disconnect me.