One of the problems I increasingly find is that you are not only required to do this "shadow work", but the interfaces thought which you do it are anything but

One of the problems I increasingly find is that you are not only required to do this "shadow work", but the interfaces thought which you do it are anything but efficient and haphazardly designed in the cheapest way possible. After reading another comment on this thread about being overcharged by Xfinity, I decided to go see about my Xfinity account. Just trying to view my bill, I was constantly faced with blank white pages loading and loading, on a gigabit connection it took me on average of 5 seconds to load every page and about a minute or two of waiting on pages and refreshing pages to deal with errors before I could view my bill. And that's one of the major problems I see everywhere, especially in healthcare. Not only do you have to perform this "shadow work", you are given a bare minimum interface to perform it through. Like for crying out loud how much money would it take for a healthcare site to let me log in and browse around to view my health plan without going to 10 redirects, 3 layout shifts, and 30 seconds of loading.