The OP said that was at a minimum: > ...or I give up some of my valuable time to call them and go through the hell of phone customer service, a 10-15 minute co

The OP said that was at a minimum: > ...or I give up some of my valuable time to call them and go through the hell of phone customer service, a 10-15 minute commitment minimum. Anecdotally, I find the 15 minute time frame to be the minority of the calls. But, 15 minutes is not a trivial amount of time, especially if that need comes in the middle of doing something else important. Edit: I see you're other comment where you were referring to their one particular instance but everyone else is talking about the general problem.