Yeah, I've been saying this for a while. Computers made secretarial slightly more productive, and companies responded to that by eliminating the vast majority o

Yeah, I've been saying this for a while. Computers made secretarial slightly more productive, and companies responded to that by eliminating the vast majority of the secretaries and offloading the remaining work to the ICs. Then the computer-based secretarial work expanded and expanded until it became a significant fraction of everyone's job. Then companies responded to that by assigning those duties to managers, and hiring more managers, contributing to bureaucratic bloat. The key difference between a manager and a secretary is power. My manager can have me fired, a secretary probably can't (unless I really deserved it). By empowering the people handling bureaucratic bloat as their full time job, you incentivize the creation of more bloat.