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I understand your frustration, and I think the US insurance system in general and your case specifically is materially worse than what OP described. After all,
by dfxm12 4y ago
I understand your frustration, and I think the US insurance system in general and your case specifically is materially worse than what OP described. After all, you never really got your issue resolved, as you had to pay out of pocket for something that your insurance was probably supposed to cover. It sucks we don't have anyone obvious to go to with these healthcare issues.
It's never a 15 minute phone call.
Why do people keep telling me this? I'm only going by what OP said. Tell them they were lying when they said they were on the phone for a quarter hour :)
- jmholla 4y agoThe OP said that was at a minimum: > ...or I give up some of my valuable time to call them and go through the hell of phone customer service, a 10-15 minute commitment minimum. Anecdotally, I find the 15 minute time frame to be the minority of the calls. But, 15 minutes is not a trivial amount of time, especially if that need comes in the middle of doing something else important. Edit: I see you're other comment where you were referring to their one particular instance but everyone else is talking about the general problem.