Self service is one thing. But I'm seeing a lot of big corpo were paid $X for service S, and it was never rendered. Customer wants their money back, corporatio

Self service is one thing. But I'm seeing a lot of big corpo were paid $X for service S, and it was never rendered. Customer wants their money back, corporation doesn't want to give it. In any other context, we'd call that "highway robbery", but for some reason for corporations, its fine. The article gives an example of it: ordered a coffee, it never came, no refund. Regulatory agencies need to bring the ban hammer down on this, or forced arb. needs to be outlawed so that the people can class action it, or both.