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We need some type of ombudsman that exists between people and corporations to solve these small matters. Small claims is a bit much, and it's individual only. C
by aliqot 4y ago
We need some type of ombudsman that exists between people and corporations to solve these small matters. Small claims is a bit much, and it's individual only. Congresspeople and such are a bit too much for this purpose also. There needs to be something lesser, with a very large stick to swing around.
- dfxm12 4y agoThere are local consumer protection agencies and the better business bureau that might be able to help here. But, I mean, there was an issue and it got resolved pretty seamlessly. What do you want the BBB do? If this becomes a regular occurrence, that's another thing.
- aliqot 4y agoThe BBB is a private organization that a corp has to agree to be a member of and pay dues to. They're as much of a failure as Yelp.
- lmm 4y agoA 15 minute phone call is not seamless. I should be able to write an email, or better yet, just not pay it, and be assured there will be no retalliation if the original problem is a mistake on the company's side.
- drewcoo 4y agoAlmost like the CFPB? https://2020.elizabethwarren.com/cfpb https://2020.elizabethwarren.com/cfpb
- dfxm12 4y agoThe CFPB does some great work (and hopefully their recently proposed rule lowering credit card late fees becomes enacted), but unfortunately their scope is limited to financial institutions. I don't think they'll help with Comcast, stuff ordered online, insurance, etc. It would be great if we could expand their scope a bit or have another board for general consumer protection.