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You can use the website directly or go to customer service at the park

• easton 4y ago
  To my knowledge at Disney World there isn’t a web client for Genie like there was for FastPass+, since it’s all day of you’re expected to do it in the park on your phone (I’d be happy to be proven wrong). Guest Services can probably still do it though, you’re right.
  • sumeno 4y ago
    You can book lightning lanes through the website (or at least you could last February). It's the most reliable way to get the ones that are very popular because the app is too slow, it's better to log in on a laptop from the hotel first thing in the morning.