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> Except you will lose every chargeback we were winning at least 50% of our chargebacks by providing evidence. > Easier to just lifeban every customer true.
by dinkblam 4y ago
> Except you will lose every chargeback
we were winning at least 50% of our chargebacks by providing evidence.
> Easier to just lifeban every customer
true. funny how an instrument that is supposed to combat fraud (by companies), is now mostly used to commit fraud (by consumers)
- brianwawok 4y agoWhat kind of evidence is that, for what kind of chargeback? I have literal screenshots of a customer saying the opposite of the complaint, and still lost.
- dinkblam 4y agojust screenshots from the server backend showing that the customer has actually used the product he has purchased as well as written confirmation that we never received a request for a refund > saying the opposite of the complaint, and still lost. yeah. even if its obvious that the customer made a fraudulent chargeback, you may loose. my only point was that not all chargebacks are lost, it is possible to win a good percentage. i wish Stripe had an option to auto-block all customers who requested a chargeback from ever purchasing again...
- bodomalo 4y agoYou are not singed up with stripe. You never had a chargeback You do not know anything about reality. Sorry - wake up bro.
- TheHappyOddish 4y ago50% seems incredibly high. Of the 500 odd chargebacks we've had over the years, we've won 2. Each one we send detailed IP logs, a graph of the customers use of the service, and a letter on the company letterhead stating when the person signed up, what the service is, and how they've used it. Each time (barring those two), we lose. I'm sure some are legit frauds, but I know factually from speaking to our customers that some of them are just abusing the system of carte blanche by the banks.