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Jumping from free to $50/mo feels like there's a 4.99/9.99 plan missing somewhere. Just because you have 3 people on your team doesn't mean you can casually spa

Jumping from free to $50/mo feels like there's a 4.99/9.99 plan missing somewhere. Just because you have 3 people on your team doesn't mean you can casually spare $50 a month, that's a lot of money to the vast majority =( Especially since a project going from one to three, and in the rare case four or five, folks is pretty common, but hitting 10 team members is a serious project milestone. At 10, you're probably also starting to look at funding. These plans are missing a tier =S (people seem to be falling over themselves trying to read this as someone who works for a company that can afford this service complaining there should be a plan that lets them pay less for it. Instead, take a moment and remember there's an entire unpaid open source ecosystem out there, with devs who can't afford Zapier, don't have 50/mo to spend on automation for a project that gets used, sometimes by billion dollar copmanies, but no one is paying them for, and who might still want to pay for a service like this at a tier above "free". Does that mean "trigger.dev must add a tier"? no of course not, but it would be great to understand why there's nothing between free and business plan pricing)

armatav 4y ago
Honestly it just sounds like you don’t need it that bad
- TheRealPomax 4y ago
  What a weird reaction to someone voicing the question that open source devs will have, for a project that literally says it's dev-first.
  - armatav 4y ago
    Not really - three teammates and the issue is paying $50 a month?
HatchedLake721 4y ago
^ this here is the reason why I never want to build SaaS products for developers. If you use and benefit from a product that saves time for 3 (usually the most highest paid) employees in the business (developers), you either need re-evaluate how much value this product provides or re-evaluate your business plan.
- TheRealPomax 4y ago
  Professionals drawing a paycheque, or folks working on a product? Sure. Open Source that no one pays for even if the users inclulde multimillion dollar companies because "it's open source, why should we pay anything"? No.
- angio 4y ago
  You have to account that not everyone is working in the US. For someone earning 15k$ per year, 600$ is not little money.
  - cpursley 4y ago
    Please tell me where I can hire developers for $15k per year.
    - kab0b 4y ago
      Good/Fast/Cheap. You only get one.
phphphphp 4y ago
You work for a billion dollar company, are you speaking from your perspective as a software engineer or... something else? Price sensitivity as an individual is understandable but when you're talking about a team I struggle to understand why there's a meaningful difference between $5 and $50. For a business, if software is valuable enough to use, it's valuable enough to spend $50 on. Plus, $50 is below the threshold most businesses have for discretionary purchases. I'd implore the OP not to get distracted by this sort of feedback: any serious business user will be more than happy to spend $50/month on a service like this. Trying to cater to people who are this price sensitive is a recipe for an unprofitable nightmare.
- TheRealPomax 4y ago
  Maybe, and this might be confusing, folks didn't always work where they do today, and have experiences based on "I don't have money but I work on a project with 5 others that the world seems to use a ton, but no one's paying for". "A team" and "a business" are not the same. Running a business? Pay for team tier. Open source project that just has more than 2 people organized in a team? I'll let you think of that one. And of course, "it's open source, just install it on your own host" is a perfectly valid response, but "you have money, what are you complaining about" is maybe a little ridiculous given that people can voice concerns for an entire class of folks, not just themselves. $50 is a lot of money for a lot of folks in open source.
  - phphphphp 4y ago
    The situation you’re describing is exceptionally niche and one in which you can simply reach out to the company and ask for accommodation: there’s thousands of open-source projects sponsored by for-profit companies by granting access to paid services for free (your employer is one of them, Fastly sponsor a bunch of projects by giving free CDN). Asking a company to sell their services to everyone at a huge loss because a minority of open-source projects can’t afford their service is more ridiculous.
    - TheRealPomax 4y ago
simonw 4y ago
The problem with $10/month plans is that replying to a single support email relating to them can swallow your margin for the month and result in a net loss on that customer. You have to sell SO many of those plans for them to become worthwhile. It's a lot easier to sell 100 $50 accounts than it is to sell 500 $10 accounts, and you end up with customers that are more likely to increase to even higher tiers in the future.
- TheRealPomax 4y ago
  While true, the free tier already comes with email support [1] so I'm not sure a $10/mo tier would have any impact in that respect? [1] https://trigger.dev/pricing https://trigger.dev/pricing

armatav 4y ago

Honestly it just sounds like you don’t need it that bad

TheRealPomax 4y ago
What a weird reaction to someone voicing the question that open source devs will have, for a project that literally says it's dev-first.
- armatav 4y ago
  Not really - three teammates and the issue is paying $50 a month?

HatchedLake721 4y ago

^ this here is the reason why I never want to build SaaS products for developers. If you use and benefit from a product that saves time for 3 (usually the most highest paid) employees in the business (developers), you either need re-evaluate how much value this product provides or re-evaluate your business plan.

TheRealPomax 4y ago
Professionals drawing a paycheque, or folks working on a product? Sure. Open Source that no one pays for even if the users inclulde multimillion dollar companies because "it's open source, why should we pay anything"? No.
angio 4y ago
You have to account that not everyone is working in the US. For someone earning 15k$ per year, 600$ is not little money.
- cpursley 4y ago
  Please tell me where I can hire developers for $15k per year.
  - kab0b 4y ago
    Good/Fast/Cheap. You only get one.

phphphphp 4y ago

You work for a billion dollar company, are you speaking from your perspective as a software engineer or... something else? Price sensitivity as an individual is understandable but when you're talking about a team I struggle to understand why there's a meaningful difference between $5 and $50. For a business, if software is valuable enough to use, it's valuable enough to spend $50 on. Plus, $50 is below the threshold most businesses have for discretionary purchases. I'd implore the OP not to get distracted by this sort of feedback: any serious business user will be more than happy to spend $50/month on a service like this. Trying to cater to people who are this price sensitive is a recipe for an unprofitable nightmare.

TheRealPomax 4y ago
Maybe, and this might be confusing, folks didn't always work where they do today, and have experiences based on "I don't have money but I work on a project with 5 others that the world seems to use a ton, but no one's paying for". "A team" and "a business" are not the same. Running a business? Pay for team tier. Open source project that just has more than 2 people organized in a team? I'll let you think of that one. And of course, "it's open source, just install it on your own host" is a perfectly valid response, but "you have money, what are you complaining about" is maybe a little ridiculous given that people can voice concerns for an entire class of folks, not just themselves. $50 is a lot of money for a lot of folks in open source.
- phphphphp 4y ago
  The situation you’re describing is exceptionally niche and one in which you can simply reach out to the company and ask for accommodation: there’s thousands of open-source projects sponsored by for-profit companies by granting access to paid services for free (your employer is one of them, Fastly sponsor a bunch of projects by giving free CDN). Asking a company to sell their services to everyone at a huge loss because a minority of open-source projects can’t afford their service is more ridiculous.
  - TheRealPomax 4y ago

simonw 4y ago

The problem with $10/month plans is that replying to a single support email relating to them can swallow your margin for the month and result in a net loss on that customer. You have to sell SO many of those plans for them to become worthwhile. It's a lot easier to sell 100 $50 accounts than it is to sell 500 $10 accounts, and you end up with customers that are more likely to increase to even higher tiers in the future.

TheRealPomax 4y ago
While true, the free tier already comes with email support [1] so I'm not sure a $10/mo tier would have any impact in that respect? [1] https://trigger.dev/pricing https://trigger.dev/pricing