Yes, and making changes to those processes over time will probably be dependent on consultants/staff who are no longer there, and their understanding of the Rub

Yes, and making changes to those processes over time will probably be dependent on consultants/staff who are no longer there, and their understanding of the Rube Goldberg configuration will take months/quarters to unravel. I've found that even simple requests -- add one field -- is considered a high risk change, usually because "the business". It's a weird world where the IS and business sides of the company can hold each other hostage.