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> This strikes me as weird. User buys something from me, regrets it and issues a chargeback, dispute gets started and bank says I did nothing wrong, so the char

> This strikes me as weird. User buys something from me, regrets it and issues a chargeback, dispute gets started and bank says I did nothing wrong, so the charge still sticks, but Stripe gets to keep the fee for handling the dispute? It's about risk. This requires time and effort to reconcile. Someone has to do something. The fee covers this. Does it suck? For you, sure. For the customer? No. It's peace of mind. It's why people willingly shop online. Don't like it? Negotiate your own terms with a bank for your own merchant account. And yes the charge sticks. If you have 1000 purchases and all 1000 people dispute, that's a hassle the bank needs to deal with. Compared to someone with 1000 purchases with 1 dispute, even if that dispute is valid, it's much less work. Much less costly for the bank. So part of your responsibility as a merchant is to prevent that as much as possible. > Stripe gets to keep the fee for handling the dispute? No, the bank is keeping the money. Stripe had the money taken. This is passed on to you. Seriously, this is payment processing 101.

Silhouette 4y ago
Seriously, this is payment processing 101. It is still weird and one-sided. Merchants are still being abused and in some cases that still causes them serious harm through no fault of their own. Unregulated chargebacks should still be legislated out of existence - preferably along with the whole anachronistic card payments system. It is still insane that so much everyday commerce relies on such an antiquated, dangerous, inefficient system in the 21st century. So it's entirely reasonable for someone who isn't intimately familiar with how all of this actually works to be surprised by the situation and think it's broken. Because it is. It's not really Stripe's fault here though.
- sirsinsalot 4y ago
  It's clearly efficient at making the right people a lot of money.

Silhouette 4y ago

Seriously, this is payment processing 101. It is still weird and one-sided. Merchants are still being abused and in some cases that still causes them serious harm through no fault of their own. Unregulated chargebacks should still be legislated out of existence - preferably along with the whole anachronistic card payments system. It is still insane that so much everyday commerce relies on such an antiquated, dangerous, inefficient system in the 21st century. So it's entirely reasonable for someone who isn't intimately familiar with how all of this actually works to be surprised by the situation and think it's broken. Because it is. It's not really Stripe's fault here though.

sirsinsalot 4y ago
It's clearly efficient at making the right people a lot of money.