5 ms·

Not anymore (in Europe at least) from the article.

carlosjobim 4y ago
In the communiqué from Stripe, they state that any such fee will be repaid if you win the dispute. https://support.stripe.com/questions/pricing-updates-for-businesses-based-in-the-european-economic-area-(eea) https://support.stripe.com/questions/pricing-updates-for-bus...
- capableweb 4y ago
  From the very page you linked: > Dispute fees (also known as chargebacks) will increase from €15 to €20. Due to costs for managing dispute evidence submissions, we'll no longer refund this fee if the customer's bank resolves the dispute in your favor. It used to be that you got the fee refunded if it got resolved in your favor, but after the changes go into effect (10 April 2023), it won't be like that anymore.
  - carlosjobim 4y ago
    Wow! In the language version they're showing me, they write the opposite. Translated from the page: "Changes for disputes Fees for disputes (also known as chargeback or recrediting) will increase from €15 to €20. If the customer's bank resolves the dispute in your favour, the full fee will be refunded." Edit: After doing some more research, it seems that it is only US customers that will lose their dispute fee. If you choose English (United Kingdom) as your language, it says you can keep the fee if you win the dispute.
    - mytailorisrich 4y ago
      In English (UK) it still says "* we'll no longer refund this fee if the customer's bank resolves the dispute in your favor.*" (so much for British English spelling, by the way) But you're right that at least ub Spanish (Spain), French (France), Italian, Portuguese (Brazil) it says that the fee will be refunded if the dispute is resolved in your favour. Oops.
      - carlosjobim 4y ago
        I'm a Stripe customer and logged in when viewing the page, it could depend on such factors. In UK English it still says I get the fee back. It will be interesting to see exactly who is going to have this change imposed on them.
    - bodomalo 4y ago
      Hellooooo - they change it in April. Thats what we talk about.

In the communiqué from Stripe, they state that any such fee will be repaid if you win the dispute. https://support.stripe.com/questions/pricing-updates-for-businesses-based-in-the-european-economic-area-(eea) https://support.stripe.com/questions/pricing-updates-for-bus...

capableweb 4y ago
From the very page you linked: > Dispute fees (also known as chargebacks) will increase from €15 to €20. Due to costs for managing dispute evidence submissions, we'll no longer refund this fee if the customer's bank resolves the dispute in your favor. It used to be that you got the fee refunded if it got resolved in your favor, but after the changes go into effect (10 April 2023), it won't be like that anymore.
- carlosjobim 4y ago
  Wow! In the language version they're showing me, they write the opposite. Translated from the page: "Changes for disputes Fees for disputes (also known as chargeback or recrediting) will increase from €15 to €20. If the customer's bank resolves the dispute in your favour, the full fee will be refunded." Edit: After doing some more research, it seems that it is only US customers that will lose their dispute fee. If you choose English (United Kingdom) as your language, it says you can keep the fee if you win the dispute.
  - mytailorisrich 4y ago
    In English (UK) it still says "* we'll no longer refund this fee if the customer's bank resolves the dispute in your favor.*" (so much for British English spelling, by the way) But you're right that at least ub Spanish (Spain), French (France), Italian, Portuguese (Brazil) it says that the fee will be refunded if the dispute is resolved in your favour. Oops.
    - carlosjobim 4y ago
      I'm a Stripe customer and logged in when viewing the page, it could depend on such factors. In UK English it still says I get the fee back. It will be interesting to see exactly who is going to have this change imposed on them.
  - bodomalo 4y ago
    Hellooooo - they change it in April. Thats what we talk about.