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Let's suppose there was a magic software app that had notified the Service Desk ahead of time. It's magic because only they only got the notifications that matt
by mgsouth 4y ago
Let's suppose there was a magic software app that had notified the Service Desk ahead of time. It's magic because only they only got the notifications that mattered.
So what? How would that change anything? Service Desk would send strongly worded emails to... somebody? The Organizational Overmind was already getting warning messages. Daily. There's already a trail of emails and status reports. It wasn't a knowledge issue. It was a "there's no effective direction" problem.
- MichaelZuo 4y agoIt does require some number of superiors who have substantive authority to act in response to positive or negative implications of the paper trail. Which is why I consider it a 'partial-solution' as technology cannot do everything by itself yet.