It's important to understand here that the product was well outside of Newegg's return period and this all occurred over the manufacturer's warranty. The proble

It's important to understand here that the product was well outside of Newegg's return period and this all occurred over the manufacturer's warranty. The problem is that most B2B manufacturers expect their distributors to handle warranty claims. Based on my interactions with Newegg I think they had gotten into this situation somewhat accidentally and may not have realized that the NUC was from Asrock Industrial, a distinct sales channel from Asrock's consumer products. Of course this doesn't speak positively of their internal processes. With this kind of product you can often find lower prices from distributors other than authorized ones, at the cost that the warranty is not serviceable. It's usually referred to as gray-market sales. I think Newegg was effectively a gray-market seller here but unknowingly, as they were advertising Asrock Industrial's warranty even though they weren't authorized to service it.