3 ms·

Newegg is a shitshow and has been for a long, long time. So many people have been burned by them, and the writing was on the wall as long as a decade and a hal

Newegg is a shitshow and has been for a long, long time. So many people have been burned by them, and the writing was on the wall as long as a decade and a half ago when they would purposefully not process orders for 2-3 days to get you to pay extra to have an order process in their warehouse in a reasonable period of time. It doesn't matter whether Newegg was "set up to handle RMAs" for Asrock. They sold you something defective. They shouldn't get credit for "taking it back and sending a replacement"...that's required of them.

jcrawfordor 4y ago
It's important to understand here that the product was well outside of Newegg's return period and this all occurred over the manufacturer's warranty. The problem is that most B2B manufacturers expect their distributors to handle warranty claims. Based on my interactions with Newegg I think they had gotten into this situation somewhat accidentally and may not have realized that the NUC was from Asrock Industrial, a distinct sales channel from Asrock's consumer products. Of course this doesn't speak positively of their internal processes. With this kind of product you can often find lower prices from distributors other than authorized ones, at the cost that the warranty is not serviceable. It's usually referred to as gray-market sales. I think Newegg was effectively a gray-market seller here but unknowingly, as they were advertising Asrock Industrial's warranty even though they weren't authorized to service it.
sleepydog 4y ago
That sucks. I usually try to buy parts from Newegg even if it costs a little more than Amazon because of their stance on patent trolls. When I got a bad gpu from them in 2012, the RMA experience was easy. I wonder what went wrong.
- dahdum 4y ago
  I thought they started to go downhill fast once the marketplace vendors took off. It felt like they cut their own inventory / skus so you couldn't just filter them out and still get a broad selection. I too held them in high regard for the patent troll fighting. I stopped using them completely around ~2012-13 after getting so many dead motherboards from Newegg and zero from other sources I was convinced shenanigans were afoot.

jcrawfordor 4y ago

It's important to understand here that the product was well outside of Newegg's return period and this all occurred over the manufacturer's warranty. The problem is that most B2B manufacturers expect their distributors to handle warranty claims. Based on my interactions with Newegg I think they had gotten into this situation somewhat accidentally and may not have realized that the NUC was from Asrock Industrial, a distinct sales channel from Asrock's consumer products. Of course this doesn't speak positively of their internal processes. With this kind of product you can often find lower prices from distributors other than authorized ones, at the cost that the warranty is not serviceable. It's usually referred to as gray-market sales. I think Newegg was effectively a gray-market seller here but unknowingly, as they were advertising Asrock Industrial's warranty even though they weren't authorized to service it.

sleepydog 4y ago

That sucks. I usually try to buy parts from Newegg even if it costs a little more than Amazon because of their stance on patent trolls. When I got a bad gpu from them in 2012, the RMA experience was easy. I wonder what went wrong.

dahdum 4y ago
I thought they started to go downhill fast once the marketplace vendors took off. It felt like they cut their own inventory / skus so you couldn't just filter them out and still get a broad selection. I too held them in high regard for the patent troll fighting. I stopped using them completely around ~2012-13 after getting so many dead motherboards from Newegg and zero from other sources I was convinced shenanigans were afoot.