Fascinating to read, but couldn't the author get in trouble for posting like this about one of their employer's customers? Where I work, which is a much lower-

Fascinating to read, but couldn't the author get in trouble for posting like this about one of their employer's customers? Where I work, which is a much lower-stakes environment, talking about our customers' issues or choices in public like this is a huge no-no. I'd get fired if someone found me out. Especially since if the customer is large, and the decisions have anything to do with my company's revenue, it could be considered MNPI.