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> Are you allowed to inform paying customers that you are going to do this? I can't be the only one who's basically completely blind to emails from major compa

> Are you allowed to inform paying customers that you are going to do this? I can't be the only one who's basically completely blind to emails from major companies, including SaaS providers, because they're so fucking spammy that the SNR is like 1:99. Notifying me by email, for one of these places, is functionally the same as not notifying me at all. [EDIT] Sorry, didn't mean to imply the parent wasn't paying attention, just that I'd fully expect a very high percentage of their users to miss the warning in all the noise even if they emailed everyone—even if they emailed them a couple times, actually. That's the cost of every company sending out tons of "join our online seminar on [product]!" and "hey, look, it's our newsletter you never read!" and "it's time for our weekly TOS modification!" emails.

fireworks 4y ago
I'm not blind, they didn't send one. And they admitted to me that they did not send one.
- yamtaddle 4y ago
  Well, that's even worse, of course.
- eptcyka 4y ago
  That's a major failure on their part. I did get several nagging emails from them.
- ehPReth 4y ago
  Even if they did send it, email isn't guaranteed. What if it went to spam or was otherwise mishandled or missed?
function_seven 4y ago
> ...because they're so fucking spammy that the SNR is like 1:99. This 1000x. I signed up for an SMS gateway service last year. Just for my own hobby use, nothing major. I gave them $10 to start service, and they charge like 2¢ or something per outgoing message. They have like 180 different prices for 180 countries, territories, provinces, parishes, cantons, prefectures, etc. Every week one of those prices changes, and I get an email notifying me of that. I tried to turn those off in my preferences, but they refused. I can opt out of marketing, weekly digests, and "tips and tricks"; but I can't opt out of pricing notices. So I added a rule on my end to hide those. I totally understand where they're coming from. They can't NOT give pricing change warnings. But at the same time, in the flood of constant notices, there may be something major I will miss. It would be nice if they instead gave me the option to never spend more than $0.XX per message, and return an API error if an attempted send fails for price threshold violation. Then the spam wouldn't be needed.
- yamtaddle 4y ago
  Shit, that'd even let them optimize their pricing. "If we double this rate, 25% of our customers will start erroring, but factoring in message volume of those customers and assuming they all leave us, it'll still be a 60% increase in revenue from this product."

fireworks 4y ago

I'm not blind, they didn't send one. And they admitted to me that they did not send one.

yamtaddle 4y ago
Well, that's even worse, of course.
eptcyka 4y ago
That's a major failure on their part. I did get several nagging emails from them.
ehPReth 4y ago
Even if they did send it, email isn't guaranteed. What if it went to spam or was otherwise mishandled or missed?

function_seven 4y ago

> ...because they're so fucking spammy that the SNR is like 1:99. This 1000x. I signed up for an SMS gateway service last year. Just for my own hobby use, nothing major. I gave them $10 to start service, and they charge like 2¢ or something per outgoing message. They have like 180 different prices for 180 countries, territories, provinces, parishes, cantons, prefectures, etc. Every week one of those prices changes, and I get an email notifying me of that. I tried to turn those off in my preferences, but they refused. I can opt out of marketing, weekly digests, and "tips and tricks"; but I can't opt out of pricing notices. So I added a rule on my end to hide those. I totally understand where they're coming from. They can't NOT give pricing change warnings. But at the same time, in the flood of constant notices, there may be something major I will miss. It would be nice if they instead gave me the option to never spend more than $0.XX per message, and return an API error if an attempted send fails for price threshold violation. Then the spam wouldn't be needed.

yamtaddle 4y ago
Shit, that'd even let them optimize their pricing. "If we double this rate, 25% of our customers will start erroring, but factoring in message volume of those customers and assuming they all leave us, it'll still be a 60% increase in revenue from this product."