Skimming the thread it appears to be middle management being informed, not users. The company devolved IT purchasing out to individual non-IT departments. Many

Skimming the thread it appears to be middle management being informed, not users. The company devolved IT purchasing out to individual non-IT departments. Many of the purchased devices were past end of support life. Legal and Compliance set a hard cutoff when they could not be connected anymore and would not budge. This was known at least 12 months ago as the company bought extended support for some of the devices. IT told the department managers these devices needed updating/replacing over hundreds of emails and dozens of calls and meetings. Department managers took no action. Somehow the CTO was unaware.