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How were the users informed? Did they even understand what's going on? If I receive an email saying my device is out of compliance, I'd ask, out of compliance w
by RedShift1 4y ago
How were the users informed? Did they even understand what's going on? If I receive an email saying my device is out of compliance, I'd ask, out of compliance with what? How do I check? How do I get in compliance?
The way this is communicated to the users and what actions they had available to them makes all the difference here.
- jdironman 4y agoI would also have thought there should be alerts for devices going out of compliance soon. I'd set that for months back to account for lead times and deal with it as it comes. CC finance / procurement on the alerts if necessary.
- jodrellblank 4y agoSkimming the thread it appears to be middle management being informed, not users. The company devolved IT purchasing out to individual non-IT departments. Many of the purchased devices were past end of support life. Legal and Compliance set a hard cutoff when they could not be connected anymore and would not budge. This was known at least 12 months ago as the company bought extended support for some of the devices. IT told the department managers these devices needed updating/replacing over hundreds of emails and dozens of calls and meetings. Department managers took no action. Somehow the CTO was unaware.
- jaywalk 4y agoSomewhere in the thread the author mentions that they were explicitly not allowed to inform users.