AI will undoubtedly phase out most level one and level two customer support and success jobs at technology companies. Instead of having a large team of distrib

AI will undoubtedly phase out most level one and level two customer support and success jobs at technology companies. Instead of having a large team of distributed support reps working out of a big queue, going one ticket after the other, AI will compose the first reply automatically when tickets are created and save it as a draft or a note on the ticket. It'll have access to all previous replies in the help desk, internal and public knowledge base content, Slack, developer docs, etc. You'd just need a handful of your more experienced customer support reps to triage and skim the AI first draft responses, make quick edits, hit send. Every notable help desk company is working on building this kind of integration as we speak, and it's going to be disorienting for your average customer support rep. A lot of jobs will simply go away.