3 ms·

When in business, is the client, not a consumer? About all I can suggest, if the time frame is short, it's possible there are existing regulations regarding p

When in business, is the client, not a consumer? About all I can suggest, if the time frame is short, it's possible there are existing regulations regarding purchases where it wasn't entirely that clear, and it's worthwhile to check. However there is a slight suggestion that the time frame is considerable, and it's been reserved and slotted for use in a given period of time.

mytailorisrich 4y ago
A 'consumer' in consumer protection laws means an individual acting privately and not for business. Consumer protection laws do not apply to businesses and individuals acting for business purposes. For instanced, in the link you shared previously it is written that the 'Cooling-off Rule' does not apply to "sales that are for goods or services not mainly for personal, family, or household use."
- anenefan 4y ago
  I am not assuming US centric. The link was merely an example and chosen as the company in question was based there ... but regulations vary greatly country to country. Some countries do better, some have yet to offer much protection.
  - mytailorisrich 4y ago
    It's pretty much the same everywhere... Consumer protection laws are for consumers, not businesses.
    - anenefan 4y ago
      I'm not specially implying just consumer laws - the link once more, was an example. I'd expect there's also regulations for businesses in regard to their conduct with other businesses. I really could not say one way or another based on the limited amount of information, nor do I feel like being tasked to track down any relevant regulations (additional to not as described or cooling off considerations) that might apply in a given country. Besides, as stated, I feel there is a slight suggestion the time frame is considerable. Rules and regulations are not necessarily the same everywhere. It's a mistake I've even seen a couple of multi international companies commit operating in Australia. Personally I've seen a large US based bank kiss goodbye to a large chunk of business after it was brought to their attention one of their operating tactics was actually illegal, one year they had a large presence, on the ground branches up and down the coast, the next, not even a contact number for the entire state. The thought they got away with this sort of scumbag BS in the US still makes me shudder.
idoxer 4y ago
Time frame is tricky, they sent a invoice reminder only 2 weeks ago. Which I immediately replied of "what this all about" (I signed 2 months ago)
- anenefan 4y ago
  Sorry I missed your comment earlier, I was focused on the discussion of regulations below and I take a while to reply. Yes two months is generally too long a time frame for buyer's remorse type regulations some countries have. However it sounds like you've other services with them you have already paid for, and thus it's less likely a company would pursue an individual for monies owed but rather discontinue all services they have. Their path of convoluted or hidden / unclear fees is certainly an unwelcome surprise.
  - idoxer 4y ago
    Never really used their services they are welcome to just delete/ban my account. I would definitely won't do any business with them if this is who they are.
    - anenefan 4y ago
      Well from that, this to me sounds like the above was the only service which they have asked to be paid for, like moving a free tier where you've made an account to a paid service. Usually services are provided only after the customer has paid. Those that don't are either incredibly generous and trusting ... or absolutely precious. In regard to precious, in my rule book for all business and personal purchases, they are deserving a close and critical eye with an expectation of a poor and bad outcome to surface, and being prepared with a contingency plan having already shopped around without being in a panic, should the moment arise. I think it's fair to say some smaller and newer companies providing services have tight spots as well, and generally resolve as the company grows.

mytailorisrich 4y ago

A 'consumer' in consumer protection laws means an individual acting privately and not for business. Consumer protection laws do not apply to businesses and individuals acting for business purposes. For instanced, in the link you shared previously it is written that the 'Cooling-off Rule' does not apply to "sales that are for goods or services not mainly for personal, family, or household use."

anenefan 4y ago
I am not assuming US centric. The link was merely an example and chosen as the company in question was based there ... but regulations vary greatly country to country. Some countries do better, some have yet to offer much protection.
- mytailorisrich 4y ago
  It's pretty much the same everywhere... Consumer protection laws are for consumers, not businesses.
  - anenefan 4y ago
    I'm not specially implying just consumer laws - the link once more, was an example. I'd expect there's also regulations for businesses in regard to their conduct with other businesses. I really could not say one way or another based on the limited amount of information, nor do I feel like being tasked to track down any relevant regulations (additional to not as described or cooling off considerations) that might apply in a given country. Besides, as stated, I feel there is a slight suggestion the time frame is considerable. Rules and regulations are not necessarily the same everywhere. It's a mistake I've even seen a couple of multi international companies commit operating in Australia. Personally I've seen a large US based bank kiss goodbye to a large chunk of business after it was brought to their attention one of their operating tactics was actually illegal, one year they had a large presence, on the ground branches up and down the coast, the next, not even a contact number for the entire state. The thought they got away with this sort of scumbag BS in the US still makes me shudder.

idoxer 4y ago

Time frame is tricky, they sent a invoice reminder only 2 weeks ago. Which I immediately replied of "what this all about" (I signed 2 months ago)

anenefan 4y ago
Sorry I missed your comment earlier, I was focused on the discussion of regulations below and I take a while to reply. Yes two months is generally too long a time frame for buyer's remorse type regulations some countries have. However it sounds like you've other services with them you have already paid for, and thus it's less likely a company would pursue an individual for monies owed but rather discontinue all services they have. Their path of convoluted or hidden / unclear fees is certainly an unwelcome surprise.
- idoxer 4y ago
  Never really used their services they are welcome to just delete/ban my account. I would definitely won't do any business with them if this is who they are.
  - anenefan 4y ago
    Well from that, this to me sounds like the above was the only service which they have asked to be paid for, like moving a free tier where you've made an account to a paid service. Usually services are provided only after the customer has paid. Those that don't are either incredibly generous and trusting ... or absolutely precious. In regard to precious, in my rule book for all business and personal purchases, they are deserving a close and critical eye with an expectation of a poor and bad outcome to surface, and being prepared with a contingency plan having already shopped around without being in a panic, should the moment arise. I think it's fair to say some smaller and newer companies providing services have tight spots as well, and generally resolve as the company grows.