You are talking to something that purports to be an AI, so this is an essentially-impossible problem: the AI is trying to be as smart as a human, and if you cal

You are talking to something that purports to be an AI, so this is an essentially-impossible problem: the AI is trying to be as smart as a human, and if you call customer support and talk to a human you absolutely can social engineer them into telling you what is on their screen or reading you part of their training manual. You just absolutely need to ensure that your business and security don't rely on that information being secret.