One option is "the opposite of tort reform". Our legal system has been ratcheted one way that's a bit more anti-consumer, we could ratchet it back the other way

One option is "the opposite of tort reform". Our legal system has been ratcheted one way that's a bit more anti-consumer, we could ratchet it back the other way: increase legally allowable civil damages again, allow more consumer protections against arbitration clauses in EULAs and Terms of Service agreements, stop limiting individual civil court cases in class action agreements, limit the reasons that class action lawsuits right now are the only lawsuits that major corporations are listening to, etc. In theory, extremely mechanized companies could have to either fix their customer support operations or face an endless stream of lawsuits. You can let the market (again) decide whether they want to spend more money on customer service labor or lawyer labor.