4 ms·
It also really needs to be mentioned that Google’s store was (is) absolutely awful for buying gear. I wanted to buy 2 pixels from them. Put the order in, no ne
by kioleanu 4y ago
It also really needs to be mentioned that Google’s store was (is) absolutely awful for buying gear.
I wanted to buy 2 pixels from them. Put the order in, no news for 7 days, at the exact 7 day mark my order gets cancelled. Tried talking to customer support with no success because there isn’t any.
So I put the order in the second time and the exact same thing happens: after exactly 7 days, my order gets cancelled. I say f’ it and buy from a local dealer, with next day delivery.
A few days after the fact, I try using my credit card for something and my transaction gets denied (I had a -200 euros limit). I call the bank and they tell me that there’s a hold on my account from Google, for the price of both orders (about 1500 euros I think) and they are waiting for the funds so it can clear. My only two options is to talk to Google to cancel the charge (lol) or wait 30 days.
I simply closed my card and got a new one.
A few months later I started getting notifications that transactions on this card are being rejected - someone was trying to buy stuff for 1-3$ with my card but it was closed so they didn’t go through. Since I mostly use virtual cards for online stuff (which Google doesn’t like), and the physical card rarely, there is a really big chance that my credit card number got leaked from Google, but there is no way for me to prove that.
- NelsonMinar 4y agoThey're so bad at it I wonder why they try. They clearly don't want to do it well.
- kyrra 4y agoGoogler, opinions are my own. I work on payments, and have dealt with our credit card processing a bunch. As far as I know, we've never lost control of credit card numbers and had them leaked. We actually work very hard to make sure humans can never see card numbers (our internal controls are more strict than most banks and card networks). Also, I didn't think we would hold an auth on a card for 30 days (normally it's less than that). For the MCCs we charge payments on, I believe Visa and the others will only hold an auth for 7 days[0]. If the Auth is staying on your card for longer than that, it's likely your bank is holding the funds, not Google. We try to always cancel auth holds before they expire, to make sure we don't have lingering auths like you saw (I've tweaked this previously due to complaints like yours). I can maybe look into the payments on your account if you'd like (my work email is in my profile), but I wouldn't be able to reply. It would just give us data if we are failing to cancel auths in some cases. [0] https://www.chargebackgurus.com/blog/credit-card-authorization-holds https://www.chargebackgurus.com/blog/credit-card-authorizati...
- kioleanu 4y agoHey, thanks for the reply. I got the info with the 30 days from my bank alongside with the options I had, so it may as well be from them - I use a VISA card in Europe. Also thank you for the offer to check my account, but there’s no need for that as I will try to never ever buy anything directly from Google