4 ms·

I feel bad for the employees getting let go, but I have a deep hatred for the company itself. My Philips Dreamstation CPAP device got recalled in May of 2021 by

I feel bad for the employees getting let go, but I have a deep hatred for the company itself. My Philips Dreamstation CPAP device got recalled in May of 2021 by the FDA because it potentially uses toxic foam (Philips denies this of course); this is a device I use every night to breathe BTW. I have one of the first models they released and I also filled out a "priority request" informing Philips of my other medical conditions which require a more urgent replacement. We're coming up on nearly two years now and I've yet to see the replacement device. My recall is still "processing". I've heard their defibrillator devices also have issues functioning correctly and many "refurbished" models are available. A refurbished device meant to restart your heart from a company known to botch healthcare devices... what could go wrong. Honestly I think this company needs to be blacklisted by the FDA.

thfuran 4y ago
Somewhere around ten years ago, one of their large offices was basically forced by the FDA to temporarily stop normal operations and have everyone drop all work to start processing their massive, years-long backlog of customer complaints that they were legally required to process in a timely fashion but had been ignoring instead. I'm not sure whether they actually changed any processes after that.
agumonkey 4y ago
Sorry to read that. What other company has good CPAP machines ? I thought the medical branch of philips was solid.. it seems even there it's easy to fool people with branding.
- e40 4y ago
  My ResMed is really good.
- y-c-o-m-b 4y ago
  Resmed is pretty solid, but their new AirSense 11 machines have been getting an increasing number of complaints for smaller stuff like reduced humidifier capacity or weird noises. I think the supply chain issues in the last few years have increased quality problems across the board for manufacturers of pretty much everything (cars, med devices, etc.), so that may be a reason to stay away from the newer stuff. The AirSense 10 PAP machines are very reliable and their earlier machines even more so (I had one before my Dreamstation). Resmed also makes the best masks (in my opinion) on the market.
e40 4y ago
I can definitely recommend my ResMed. Quiet and effective. If not covered by insurance, I hear they are ~$400. I've been using one for about 2 years. Quality of sleep has improved dramatically.
kotaKat 4y ago
Coming from someone in healthcare IT, I was really pleased with how well the sleep lab hardware and software worked (Philips Sleepware/Alice/etc) and stuck with Respironics just because of the good quality of it all. Man, did I get burned with my Dreamstation 1 and my Dreamstation Go. I refused my DS1 replacement* because I already de-foamed my current machine, and now my humidifier's died (which they don't replace anyways) so I ended up buying a Fisher&Paykel external humidifier just to have something more reliable. * (I would have been happy had they given me a Dreamstation 2 like they did SO MANY of the recalled machines, but instead I was proffered a refurbished DS1 which was frustrating - what was the rhyme and reason of who got new DS2s and old DS1s? I had full prioritization data available and was considered a high-priority replacement user.) The great gag with the Dreamstation Go recall is they still haven't even come up with a valid fix, as far as I was told -- and I'm a day 1 recallee.

thfuran 4y ago

Somewhere around ten years ago, one of their large offices was basically forced by the FDA to temporarily stop normal operations and have everyone drop all work to start processing their massive, years-long backlog of customer complaints that they were legally required to process in a timely fashion but had been ignoring instead. I'm not sure whether they actually changed any processes after that.

agumonkey 4y ago

Sorry to read that. What other company has good CPAP machines ? I thought the medical branch of philips was solid.. it seems even there it's easy to fool people with branding.

e40 4y ago
My ResMed is really good.
y-c-o-m-b 4y ago
Resmed is pretty solid, but their new AirSense 11 machines have been getting an increasing number of complaints for smaller stuff like reduced humidifier capacity or weird noises. I think the supply chain issues in the last few years have increased quality problems across the board for manufacturers of pretty much everything (cars, med devices, etc.), so that may be a reason to stay away from the newer stuff. The AirSense 10 PAP machines are very reliable and their earlier machines even more so (I had one before my Dreamstation). Resmed also makes the best masks (in my opinion) on the market.

e40 4y ago

I can definitely recommend my ResMed. Quiet and effective. If not covered by insurance, I hear they are ~$400. I've been using one for about 2 years. Quality of sleep has improved dramatically.

kotaKat 4y ago

Coming from someone in healthcare IT, I was really pleased with how well the sleep lab hardware and software worked (Philips Sleepware/Alice/etc) and stuck with Respironics just because of the good quality of it all. Man, did I get burned with my Dreamstation 1 and my Dreamstation Go. I refused my DS1 replacement* because I already de-foamed my current machine, and now my humidifier's died (which they don't replace anyways) so I ended up buying a Fisher&Paykel external humidifier just to have something more reliable. * (I would have been happy had they given me a Dreamstation 2 like they did SO MANY of the recalled machines, but instead I was proffered a refurbished DS1 which was frustrating - what was the rhyme and reason of who got new DS2s and old DS1s? I had full prioritization data available and was considered a high-priority replacement user.) The great gag with the Dreamstation Go recall is they still haven't even come up with a valid fix, as far as I was told -- and I'm a day 1 recallee.