> We spend a lot of time criticizing Apple for their anti-consumer practices like monopolizing its repair ecosystem with parts pairing, engaging in psychologica

> We spend a lot of time criticizing Apple for their anti-consumer practices like monopolizing its repair ecosystem with parts pairing, engaging in psychological obsolescence, and lying to congress—among many examples of poor corporate behavior—but here’s one thing they’re finally doing that shows a lot of promise— the Self Service Repair program. Whoever was on this team at inception and whoever is still running it today - you are an ember of what made Apple, Apple. Thank you sincerely. Truly, you all should be expert witnesses to the antitrust cases to show what exactly it takes to do what everyone is expecting to ‘happen overnight’ done excellently.