4 ms·

I don't quite get the hate for Twilio here. I've found them to be generally responsive when issues are brought up. How would it be possible for them to police

by sb8244 4y ago

I don't quite get the hate for Twilio here. I've found them to be generally responsive when issues are brought up. How would it be possible for them to police every action of their customers? I expect actions to be brought against the individual violators, and then escalated to Twilio, and handled appropriately. As is the case here. It would be different if they actively support systemic violation, but I don't think that's the case?

tomnipotent 4y ago
Twilio is a public company with the pressures of consistent growth expectations. It has a perverse incentive to allow as much abusive customer behavior as it can get away with; even spammers pay their bills. That means being lenient when enforcing compliance, and not being proactive enough even when they're aware of these bad actors but not enough people are complaining.
from 4y ago
It's not. There was 1 or 2 customers who were bad out of probably hundreds of thousands. I'm not sure why that required them to publicly shame Twilio when they probably do more to stop robocalls than most other companies in this field (for instance Twilio banned caller ID spoofing in 2019, way before STIR/SHAKEN became mandatory). I think the FCC can try to create a tough guy image all they want but this kind of whack a mole enforcement will not work at scale.
- deleted 4y ago
  [deleted]