To the down voters. Because there exists a backend and reporting system that is extolled for it's beauty and elegance doesn't mean the users reporting front en

To the down voters. Because there exists a backend and reporting system that is extolled for it's beauty and elegance doesn't mean the users reporting front end issues are wrong. And such front end issues prevent all the data from getting to that backend and thus the reports are inaccurate. For the system to function properly every step must operate well. Not just the ones you might like best. Otherwise it is broken. It only takes one bad line of code to break a system. Ignoring user reports of it's brokenness is so common because those users have effectively worn out their welcome with the constant complaints. There are better ways than blame the user though :P