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They probably just forgot to delete the subscription in stripe or whatever they use to manage it after the account was deleted? Sounds like a bug and not intent
by shishy 4y ago
They probably just forgot to delete the subscription in stripe or whatever they use to manage it after the account was deleted? Sounds like a bug and not intentional? Can't imagine it is, they'd have to put more effort into customer service to handle the refunds anyway..
- fbdab103 4y agoI am well past the point of assuming stupidity instead of malice when it comes to consumer companies.
- voakbasda 4y agoI actually think some companies intentionally leverage this benefit of the doubt against their customers. No one would believe they would be architected to be hostile to their own customers, but that very well be the most profitable option for them.
- LocalH 4y agoThat which is not forbidden is compulsory.
- qaz_plm 4y agoStop making excuses for poor behavior. Demand better.
- fortran77 4y agoThe email received when you cancel LastPass says: "Your Lastpass account has been deleted and all your data has been purged from our systems." See: https://twitter.com/ThrillScience/status/1619772172616212480 https://twitter.com/ThrillScience/status/1619772172616212480 from that twitter thread. This is clearly not true if 4 weeks later they email you about auto-renew.
- acdha 4y agoIt’s a company with $200M in annual revenue. If they can’t afford to pay somebody to fulfill their legal obligations, they don’t deserve your contribution of pro bono PR.