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Their staffing model includes using someone else's employees to wake up sleeping customers? Brilliant. 'Unresponsive' has a specific meaning in emergency care.

Their staffing model includes using someone else's employees to wake up sleeping customers? Brilliant. 'Unresponsive' has a specific meaning in emergency care. It means the person does not respond to painful stimulus. The company seems to mean 'didn't wake up when we talked to them via a speaker'.

sebzim4500 4y ago
>'Unresponsive' has a specific meaning in emergency care Sure but in general conversation if you shout at someone and they don't wake up that's "unresponsive".
- lolinder 4y ago
  Yes, but this isn't general conversation, this is a 911 call, so the emergency care definition is appropriate. You don't call 911 saying a customer is "unresponsive" when what you really mean is "the volume of our speakers isn't loud enough to wake someone up from a nap".
  - watwut 4y ago
    The people who call 911 are not supposed to talk like emergency services or know their interpretations. The person in call center is supposed to understand. The company is in the wrong here, because they are attempting to offload ordinary business situation to public services. But the specific word is not supposed to be professional when you call 911.
    - bombcar 4y ago
      911 is an “oh shit” button that in general you don’t want people to be afraid to call when they’re in a situation that they don’t understand. But it shouldn’t be company policy (even if they do make a deal with the cops they should call a non emergency line - unless they really believe the passenger needs medical resistance immediately).
    - lolinder 4y ago
      You're right, to a point, but 911 is the emergency number and that will affect the way dispatcher treats a call. They can't afford to underestimate a situation, so they will interpret words in their most severe possible connotations if there's any ambiguity.
- incone123 4y ago
  I think what's needed here is the vehicle should have a robot arm that can give the passenger a sharp prod. That way the service operator can avoid calling 911 in most cases. ;)

sebzim4500 4y ago

>'Unresponsive' has a specific meaning in emergency care Sure but in general conversation if you shout at someone and they don't wake up that's "unresponsive".

lolinder 4y ago
Yes, but this isn't general conversation, this is a 911 call, so the emergency care definition is appropriate. You don't call 911 saying a customer is "unresponsive" when what you really mean is "the volume of our speakers isn't loud enough to wake someone up from a nap".
- watwut 4y ago
  The people who call 911 are not supposed to talk like emergency services or know their interpretations. The person in call center is supposed to understand. The company is in the wrong here, because they are attempting to offload ordinary business situation to public services. But the specific word is not supposed to be professional when you call 911.
  - bombcar 4y ago
    911 is an “oh shit” button that in general you don’t want people to be afraid to call when they’re in a situation that they don’t understand. But it shouldn’t be company policy (even if they do make a deal with the cops they should call a non emergency line - unless they really believe the passenger needs medical resistance immediately).
  - lolinder 4y ago
    You're right, to a point, but 911 is the emergency number and that will affect the way dispatcher treats a call. They can't afford to underestimate a situation, so they will interpret words in their most severe possible connotations if there's any ambiguity.
incone123 4y ago
I think what's needed here is the vehicle should have a robot arm that can give the passenger a sharp prod. That way the service operator can avoid calling 911 in most cases. ;)