3 ms·
Of course it helps that WhatsApp weren't providing any kind of support to them 900M users
by nly 4y ago
Of course it helps that WhatsApp weren't providing any kind of support to them 900M users
- onion2k 4y agoIt helped even more that they'd built a system that worked well enough that users didn't need support.
- drexlspivey 4y agoThere’s no way to support that many users
- Jensson 4y agoIf you have 900M users then you have money to hire people to support them. Microsoft manage to support people at similar scale for example.
- drexlspivey 4y agoAre you just assuming that? Does whatsapp make any money? It’s free to download and there are no ads. How would they hire possibly hundreds of thousands support agents to service their 2.3 billion monthly users?
- philliphaydon 4y agoit cost $1 /yr… Back between 2009-2013.
- Jensson 4y agoYou said "There’s no way to support that many users", if you added "for free" I would have agreed with you. However there is no way to support any users for free, so your comment doesn't make sense in that context either.
- college_physics 4y agofor sure there are several non-trivial factors that helped this dramatic scaling example: * ability to isolate a fairly universal need that can be solved in full by software. as soon as you have to customize to meet cultural/political fragmentation you start losing orders of mangitude. once there is a need for a "human in the loop" to provide person-to-person support the "magic" is pretty much gone * ability to deploy across vast numbers of devices. this universal canvas is generally not the case. exceptions being e.g. web standards or having an oligopoly in mobile devices still, despite all those caveats, software is a completely different game at its heart. in principle it scales to infinity and it becomes a whack-a-mole game to figure out which factor will land things back to reality