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> We informed the foam technicians at our plant in Michoud Louisiana that they were the cause of the loss of Columbia and then worked them overtime in training
by Maursault 4y ago
> We informed the foam technicians at our plant in Michoud Louisiana that they were the cause of the loss of Columbia and then worked them overtime in training
> I flew to New Orleans within a few days, and called an all hands meeting where I publicly apologized to the foam technicians. They had not caused the loss of Columbia through poor workmanship.
I don't understand that assigning of blame in the first place. Without negligence, why was blame so important? Reasons, explanations, understandings, certainly, but laying that kind of thing on their heads, even if the original assessment was correct, would solve nothing. It's "the beatings will continue until morale improves," leadership-style. And if blame is mandatory...[1]
[1] https://www.youtube.com/watch?v=w4uK4bXH1Qs&start=158 https://www.youtube.com/watch?v=w4uK4bXH1Qs&start=158
- acyou 4y ago"To trace something unknown back to something known is alleviating, soothing, gratifying and gives moreover a feeling of power." The idea that events have defined causes is more or less political. We emphasize the causes that benefit us and minimize the ones that hurt us. Only on this basis can we take credit and blame. I think that taking blame is probably countersignaling in many cases. I also think no one thought they could effectively countersignal in the shuttle disasters, rightly so.
- rawling 4y agoHe doesn't write "blame". But if you thought that was the cause, and you want to eliminate that cause, what else can you do but tell the people who did it that you think it was the cause and they need to do it differently? And even if you handled it as gently as possible, would you still not want to go and apologise if you found out you were wrong?