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I am convinced that this is the case. The reasons for it, I think, are actually quite simple. * Software automation has destroyed the human role in society. No
by bmitc 4y ago
I am convinced that this is the case. The reasons for it, I think, are actually quite simple.
* Software automation has destroyed the human role in society. No one knows anything anymore bor are they allowed to accomplish anything anymore. Just 15 years ago, I could call Amazon and get an American worker on the phone who could contact other departments directly and solve exceptional problems. I distinctly remember doing this in one instance where the person actually cared about getting me a single book. Now, I am lucky if I can even get the automated service to get me a person on chat, and even then the person is basically only allowed to do what the system allows them, but for exceptional cases they can maybe override it. This really destroys motivations of both customers and workers because we're just literally pawns in a massively connected and ubiquitous but wholly dysfunctional software system. I recently had a weird delivery issue where the customer service person didn't even have the capability or knowledge or want to just call the shipping warehouse. I had to just wait weeks until the system was able to handle it.
* The other thing is inequality is just off the rails. People realize that hard work and doing the right thing doesn't matter. This really beats people down when everything continually gets more expensive and more hidden behind obtuse systems. Companies do not care about individual customers anymore. A customer is merely a statistical model. All of this is because capitalism worships scale, which further drives inequality. Inequality creates this "every person for themselves" attitude.
We're in the age of "the computer says no". Technology and capitalism are destroying individual human value. This is literally the matrix. The architects are just the super rich.