Scale, mostly. Knock-on effects of greed and power, I suppose. Individuals and companies operating at some level of scale and focused primarily on revenue disc

Scale, mostly. Knock-on effects of greed and power, I suppose. Individuals and companies operating at some level of scale and focused primarily on revenue discover that "giving a shit" is both costly and unnecessary, as the mass market doesn't care and will buy anyway. Artists care, which is why they're a pain in the ass and get kicked to the curb as soon as money grabs the power. It's "difficult" to deliver a quality service/support experience if you have 2 billion daily users of your product. I'm not excusing Facebook, but that scale makes everything a hell of a lot harder than "you" think it is, and therefore they'll either mess it up, because that's unavoidable, or they'll just optimize for revenue, and they were never artists anyway. Applies to Google and Microsoft, too. Steve Jobs was an anomaly. Nearly nonexistent barrier to entry in most respects in most areas. The noise, however that may manifest, vastly (vastly, vastly, vastly) outstrips the signal. If you assume 90% of everything is crap (a generous and optimistic assessment), and there is 10,000 times more stuff than there used to be, well, that's a whole lot more crap. When your company can basically not fail, and has its fingers in everything due to acquisitions and consolidations and whatever, again, unless you're an artist, and you aren't, caring increases costs unnecessarily because the market doesn't care, and neither do you, so you don't bother. If you are a probably underfunded law enforcement agency (or school) who basically has to accept the recruits you can find because nobody wants to do the job, because the scale and scope of what you're dealing with (ie: too many people, too many problems) is hellish, and there's no clear guidance on what or how to manage it, much less improve it, well, it can't end well. Obligatory Kali Yuga here. "Hard problems that no one is bothering to understand clearly, without getting folks on the same page regarding why it's a problem, what solutions should be sought, and why." may be another was of looking at it.