Hi OP- could you post an update here after? In the past I used PayChex instead of Gusto because I was worried about the lack of support so I'm curious how this

Hi OP- could you post an update here after? In the past I used PayChex instead of Gusto because I was worried about the lack of support so I'm curious how this ends up resolving now that you found an escalation specialist. Hope it all gets sorted out.