When they used to be zenpayroll, they were "delightful" and I remember that was their tagline. Not so much these days. They went downhill fast from having great

When they used to be zenpayroll, they were "delightful" and I remember that was their tagline. Not so much these days. They went downhill fast from having great Live Chat support (used to take seconds to get good answers from a real person) to email based tickets that sometimes don't get answered for 24+ hours. I guess they are at Web Scale at least. We have come full circle to Gusto becoming another ADP.