> Imagine if all natural language interfaces were like talking to a personal assistant. I don’t have a personal assistant, so I’ll compare that to hotel recept

> Imagine if all natural language interfaces were like talking to a personal assistant. I don’t have a personal assistant, so I’ll compare that to hotel receptionists. Every time I booked a room directly through a human, it was long and (not pleasant to me) series of back and forth to understand what they can offer, what I precisely need in that moment, what price I’m willing to pay, how my mind changed as I understood their pricing structure and I then need to know what happens with two rooms instead of one. And requesting an additional towel because we waterboarded one, but not the “face” towel, the other one of middle size, no actually it was thick and coarse, oh was that a mop actually ? etc. It would be infuriating except for the fact that I’m talking to an actual human I have empathy with, we’re stuck together in that interaction and we’ll try to make the best of it. As a contrast online booking and assistance interfaces are sub-par with many other flaws, but I’ll never choose to go the chatty route first if I have a choice. At their best, ‘general intelligence’ level of AI, I think chat interfaces still won’t be a great interface for anything requiring more than 2 steps of interactions.