I think this is a very different concept than the state of mind someone is in when trying to understand how a piece of software works. This obviously depends o

I think this is a very different concept than the state of mind someone is in when trying to understand how a piece of software works. This obviously depends on the type of software, but users often struggle to articulate the actual problem they're trying to solve, and it's difficult to know what solution to look for when you haven't fully grasped the problem yet. If I don't know what the solution looks like, I don't know what to look for, and this is where good software steps in and shows the user what to do next without making that an onerous process in perpetuity.