One big hurdle to this is how there's no widely-used open standard. Many corps don't want to commit to something niche that might lose support, but if there wer

One big hurdle to this is how there's no widely-used open standard. Many corps don't want to commit to something niche that might lose support, but if there were many interchangeable services for the same kind of chat, it'd be a different story. The standard used to be XMPP, but I used to work with that closely and can rant for an hour about every reason it failed, and maybe any new standard would have similar problems.