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100% Agree. When it comes to SeriousBusiness™, chat bots don't have sufficient constraints to extract specific input from free-form text. Applications are ult
by LASR 4y ago
100% Agree.
When it comes to SeriousBusiness™, chat bots don't have sufficient constraints to extract specific input from free-form text.
Applications are ultimately delivering value in a specific set of use-cases. Only some of those use-cases can be easily retrofitted with a chat-first interface.
Consider something like Photoshop or Figma. There are so many ways you can issue commands that don't make sense. Eg: "Change the font-size on this color palette."
Any sophisticated app will have these kinds of constraints.
The user interface is not there only to accept input from the user. It also implicitly teaches the user some of the constraints in their apps.
Without that, you're shifting the burden of understanding and maintaining the constraints to the user. And you're left with a (much smarter version) of "Hey Siri, do xyz...".
This is a common ideation trap I see with PMs at the moment. The underlying problem again is that the human doesn't understand the limits of what their apps can do for them. As a second order, even if they did, humans can be bad at describing what they want to do.