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Depends on the need. If they need someone to further explain a specific concept from their homework, they definitely know what they want. Also, if they just wa

• haswell 4y ago
  In the context of my comment, knowing what they want was more about users being able to tell me what they think they should do next in the software's interface (whether that's a GUI, terminal, or bot) to achieve their desired goal. In other words, what should we build as a product team to satisfy this user's need? The thing they need in the moment is often not obvious or apparent to them until they see it. This is why we iterate on UI concepts. Some work, some don't. Most of the things that work don't come from users who tell us "put this button here". So the point I was making was more about trying to determine: "what are the things I can even ask the computer?". There are clearly use cases that are better suited for this than others. Anything that follows a simple question/answer format is probably a great fit.