4 ms·

Boy does this remind me of https://news.ycombinator.com/item?id=9224 https://news.ycombinator.com/item?id=9224 Scheduling is more complex than just an IAM list

Boy does this remind me of https://news.ycombinator.com/item?id=9224 https://news.ycombinator.com/item?id=9224 Scheduling is more complex than just an IAM list: there are escalation policies, the actual phase of the schedule, dealing with additions/removals, overrides, and not to mention the entirety of routing pages for which PD's solution isn't even powerful enough for our needs … because the problem is more complex than they bargained for! Not to mention the telephony & mobile integrations, which are still lackluster, the desire to be able to have some things not page on weekends, etc. I sort of do acknowledge that, yeah, this does seem like a place where AWS could easily kill PD by just offering their own version and leveraging their weight as a cloud provider. But they haven't, so that doesn't really matter to the person you've replied to.

toomuchtodo 4y ago
I was in a pagerduty rotation for ~3 years at a profitable SaaS software firm and am fluent with the product as a stakeholder in my current role (we are in the process of replacing it for cost savings reasons). I am aware that it isn’t as easy as writing comments, but lets not kids ourselves this is going to space. Software is work, but it isn’t magic. It’s not a weekend project, and I never said it was. It’s likely 20-30 people and 6-12 months to start (which is what a lot of teams at cloud providers looks like, I’m more familiar with AWS internals vs Azure) and likely a profitable endeavor. You don’t have to do everything PagerDuty does, just what the largest cohort of customer needs. Open source for some, reasonable alternatives of a commodity product for others.
- marcinzm 4y ago
  >but lets not kids ourselves this is going to space. Software is work, but it isn’t magic. Putting strawmen in people's mouths doesn't make for a good argument.
a4isms 4y ago
> Boy does this remind me of https://news.ycombinator.com/item?id=9224 https://news.ycombinator.com/item?id=9224 That is HN's version of "No wireless. Less space than a Nomad. Lame."
schrodinger 4y ago
I think Datadog should kill PD. They're software is great and the majority of our pages are based on a Datadog alert.

toomuchtodo 4y ago

I was in a pagerduty rotation for ~3 years at a profitable SaaS software firm and am fluent with the product as a stakeholder in my current role (we are in the process of replacing it for cost savings reasons). I am aware that it isn’t as easy as writing comments, but lets not kids ourselves this is going to space. Software is work, but it isn’t magic. It’s not a weekend project, and I never said it was. It’s likely 20-30 people and 6-12 months to start (which is what a lot of teams at cloud providers looks like, I’m more familiar with AWS internals vs Azure) and likely a profitable endeavor. You don’t have to do everything PagerDuty does, just what the largest cohort of customer needs. Open source for some, reasonable alternatives of a commodity product for others.

marcinzm 4y ago
>but lets not kids ourselves this is going to space. Software is work, but it isn’t magic. Putting strawmen in people's mouths doesn't make for a good argument.

a4isms 4y ago

> Boy does this remind me of https://news.ycombinator.com/item?id=9224 https://news.ycombinator.com/item?id=9224 That is HN's version of "No wireless. Less space than a Nomad. Lame."

schrodinger 4y ago

I think Datadog should kill PD. They're software is great and the majority of our pages are based on a Datadog alert.