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A couple of weeks ago I was fixing my LG ventless dryer which had a TE3 error. TE3 is coded as a thermistor error. I encountered a problem where the plastic fa
by Dwolb 4y ago
A couple of weeks ago I was fixing my LG ventless dryer which had a TE3 error. TE3 is coded as a thermistor error.
I encountered a problem where the plastic faceplate wouldn't come off as easy as the YouTube videos made it seem. It turns out, my version of dryer was rare as it was only manufactured for a short period of time so no online materials were available.
I turned to LG's support team. Their solution was to send me the Google search result for "How to repair LG thermistor" (or similar basic query). When I pressed further for the service manual for my model, they defaulted to trying to route me to a service center because the work could be dangerous. They refused to offer any support which would allow me to work on the dryer myself.
I'm not saying they shouldn't have this policy in place. But as an electrical engineer who's designed products and installed home automation systems in the past, it was incredibly frustrating.
- deleted 4y ago[deleted]
- dude187 4y ago> I'm not saying they shouldn't have this policy in place. Well I'm saying it, they shouldn't have that policy in place.
- jcrawfordor 4y agoOn most major appliances, the service manual is in a plastic pocket adhered to the inside of either the top panel or the rear panel of the machine. Worth checking for. Appliance repair companies don't have them either, they get them out of the pocket and hopefully remember to put them back.
- tanjtanjtanj 4y agoI had an LG TV that failed under warranty and when I contacted support they sent me a link to an unaffiliated third party pay-per-minute website that immediately asked for my credit card to speak to "Hundreds of Experts about your Apple TV". I also had them send out a certified repairman who first asked me for money even though it was covered under warranty followed by him telling me it was broken in a way not covered under warranty after just looking at the outside. Both situations I had to escalate for weeks before I could get a repair. I don't buy LG anymore.
- lotsofpulp 4y agoI just assume things I buy are expected to last however long the warranty is, and any extra is bonus, and if it fails, then buy a new one.