3 ms·

I agree on that point, but not on the one where Apple should give him the original proof of purchase.

• buran77 4y ago
  Apple knows the time and place of each product (SN) they sell, and they know who activated it to their account. They should certainly be technically able to produce the receipt at the time of sale but also a duplicate later. > Apple doesn't seem able to "produce a receipt" if you purchased the MacBook with cash or a discontinued credit card in their store. I'm not sure if this is standard policy or a fluke. If true then Apple should absolutely not demand that proof of purchase back from the owner at any point. I can't imagine how it's legal to sell that in a store and not provide proof of purchase but that's a different matter.
  • Someone 4y ago
    > They should certainly be technically able to produce the receipt at the time of sale but also a duplicate later. For privacy reasons, they might not legally be allowed to keep purchase history around forever.
    • deleted 4y ago
      [deleted]
    • jefftk 4y ago
      I don't read the parent as wanting support going back indefinitely; 2019 to 2023 is well within when the company should have sale records. You generally need to keep them for at least seven years from when you file taxes, which might be more like eight years from the sale: https://www.nolo.com/legal-encyclopedia/how-long-should-you-keep-business-records.html https://www.nolo.com/legal-encyclopedia/how-long-should-you-...
    • quesera 4y ago
      The IRS recommends keeping records for 7 years. That's long enough.