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In this case it seems like Apple has more than enough information to verify that Terretta is the valid owner of this computer, and so they should unlock it. Wh

by jefftk 4y ago

In this case it seems like Apple has more than enough information to verify that Terretta is the valid owner of this computer, and so they should unlock it. Whether this goes via "reissue the receipt, then unlock it" or just "unlock it" isn't important.

michpoch 4y ago
I agree on that point, but not on the one where Apple should give him the original proof of purchase.
- buran77 4y ago
  Apple knows the time and place of each product (SN) they sell, and they know who activated it to their account. They should certainly be technically able to produce the receipt at the time of sale but also a duplicate later. > Apple doesn't seem able to "produce a receipt" if you purchased the MacBook with cash or a discontinued credit card in their store. I'm not sure if this is standard policy or a fluke. If true then Apple should absolutely not demand that proof of purchase back from the owner at any point. I can't imagine how it's legal to sell that in a store and not provide proof of purchase but that's a different matter.
  - Someone 4y ago
    > They should certainly be technically able to produce the receipt at the time of sale but also a duplicate later. For privacy reasons, they might not legally be allowed to keep purchase history around forever.
    - deleted 4y ago
      [deleted]
    - jefftk 4y ago
      I don't read the parent as wanting support going back indefinitely; 2019 to 2023 is well within when the company should have sale records. You generally need to keep them for at least seven years from when you file taxes, which might be more like eight years from the sale: https://www.nolo.com/legal-encyclopedia/how-long-should-you-keep-business-records.html https://www.nolo.com/legal-encyclopedia/how-long-should-you-...
    - quesera 4y ago
      The IRS recommends keeping records for 7 years. That's long enough.
elteto 4y ago
The paper receipt most likely doesn't have any information (his name, email, etc) that identifies him as the actual person that was in the store that day and made the purchase. He said he purchased with cash or a card he doesn't have anymore. Surely you can see how just handing out a generic receipt to whomever shows up and asks for it is a real issue. Lesson here is, for ANY merchant: pay with a credit card, have the receipt emailed to you if possible. If not take a picture with your cell phone of the receipt, _on the spot_. That's it, you are future proofed.

by jefftk 4y ago

michpoch 4y ago

I agree on that point, but not on the one where Apple should give him the original proof of purchase.

buran77 4y ago
Apple knows the time and place of each product (SN) they sell, and they know who activated it to their account. They should certainly be technically able to produce the receipt at the time of sale but also a duplicate later. > Apple doesn't seem able to "produce a receipt" if you purchased the MacBook with cash or a discontinued credit card in their store. I'm not sure if this is standard policy or a fluke. If true then Apple should absolutely not demand that proof of purchase back from the owner at any point. I can't imagine how it's legal to sell that in a store and not provide proof of purchase but that's a different matter.
- Someone 4y ago
  > They should certainly be technically able to produce the receipt at the time of sale but also a duplicate later. For privacy reasons, they might not legally be allowed to keep purchase history around forever.
  - deleted 4y ago
    [deleted]
  - jefftk 4y ago
    I don't read the parent as wanting support going back indefinitely; 2019 to 2023 is well within when the company should have sale records. You generally need to keep them for at least seven years from when you file taxes, which might be more like eight years from the sale: https://www.nolo.com/legal-encyclopedia/how-long-should-you-keep-business-records.html https://www.nolo.com/legal-encyclopedia/how-long-should-you-...
  - quesera 4y ago
    The IRS recommends keeping records for 7 years. That's long enough.

elteto 4y ago

The paper receipt most likely doesn't have any information (his name, email, etc) that identifies him as the actual person that was in the store that day and made the purchase. He said he purchased with cash or a card he doesn't have anymore. Surely you can see how just handing out a generic receipt to whomever shows up and asks for it is a real issue. Lesson here is, for ANY merchant: pay with a credit card, have the receipt emailed to you if possible. If not take a picture with your cell phone of the receipt, _on the spot_. That's it, you are future proofed.