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Are you suggesting their system did not record the sale? I agree that OP should have the receipt but I'm quite sure Apple has the data for that sale somewhere.
by afavour 4y ago
Are you suggesting their system did not record the sale? I agree that OP should have the receipt but I'm quite sure Apple has the data for that sale somewhere.
- michpoch 4y agoI am suggesting that if I bring a laptop and ask them to produce a receipt of its purchase it’d not prove that I purchased the laptop. Anyone could do it and then use that receipt to say they bought it in the first place.
- afavour 4y agoOP bought it with a credit card, I'd be surprised if there was no record of any name, address or ZIP code attached to the purchase.
- accrual 4y agoIndeed. The receipt should serve as proof of purchase from the purchaser to the vendor. I'm sure Apple does have proof on their side, likely even tied to the serial number, credit card, Apple ID, etc., but going to an Apple Store and asking them to verify your identity and connect the dots... that's probably out of scope for their everyday support. OP would need to work with a higher tier of support to reestablish ownership and receipt, which maybe isn't unreasonable to do.
- Terretta 4y agoThis is probably right. Apple business has told me no guarantees but as a company owner I could possibly get an exception through our company's Enterprise Support, which, as a user of that service, I have observed being more empowered than the consumer channel. Whether that might work or not, it's likely not available to casual purchasers.
- joshspankit 4y agoExactly. And most likely in a DB column directly connected to the serial number.