4 ms·

How are they supposed to produce the receipt? You’re supposed to have it. They gave it to your hand or send it to you over email.

afavour 4y ago
Are you suggesting their system did not record the sale? I agree that OP should have the receipt but I'm quite sure Apple has the data for that sale somewhere.
- michpoch 4y ago
  I am suggesting that if I bring a laptop and ask them to produce a receipt of its purchase it’d not prove that I purchased the laptop. Anyone could do it and then use that receipt to say they bought it in the first place.
  - afavour 4y ago
    OP bought it with a credit card, I'd be surprised if there was no record of any name, address or ZIP code attached to the purchase.
  - accrual 4y ago
    Indeed. The receipt should serve as proof of purchase from the purchaser to the vendor. I'm sure Apple does have proof on their side, likely even tied to the serial number, credit card, Apple ID, etc., but going to an Apple Store and asking them to verify your identity and connect the dots... that's probably out of scope for their everyday support. OP would need to work with a higher tier of support to reestablish ownership and receipt, which maybe isn't unreasonable to do.
    - Terretta 4y ago
      This is probably right. Apple business has told me no guarantees but as a company owner I could possibly get an exception through our company's Enterprise Support, which, as a user of that service, I have observed being more empowered than the consumer channel. Whether that might work or not, it's likely not available to casual purchasers.
- joshspankit 4y ago
  Exactly. And most likely in a DB column directly connected to the serial number.
jefftk 4y ago
In this case it seems like Apple has more than enough information to verify that Terretta is the valid owner of this computer, and so they should unlock it. Whether this goes via "reissue the receipt, then unlock it" or just "unlock it" isn't important.
- michpoch 4y ago
  I agree on that point, but not on the one where Apple should give him the original proof of purchase.
  - buran77 4y ago
    Apple knows the time and place of each product (SN) they sell, and they know who activated it to their account. They should certainly be technically able to produce the receipt at the time of sale but also a duplicate later. > Apple doesn't seem able to "produce a receipt" if you purchased the MacBook with cash or a discontinued credit card in their store. I'm not sure if this is standard policy or a fluke. If true then Apple should absolutely not demand that proof of purchase back from the owner at any point. I can't imagine how it's legal to sell that in a store and not provide proof of purchase but that's a different matter.
    - Someone 4y ago
      > They should certainly be technically able to produce the receipt at the time of sale but also a duplicate later. For privacy reasons, they might not legally be allowed to keep purchase history around forever.
      - deleted 4y ago
        [deleted]
      - jefftk 4y ago
        I don't read the parent as wanting support going back indefinitely; 2019 to 2023 is well within when the company should have sale records. You generally need to keep them for at least seven years from when you file taxes, which might be more like eight years from the sale: https://www.nolo.com/legal-encyclopedia/how-long-should-you-keep-business-records.html https://www.nolo.com/legal-encyclopedia/how-long-should-you-...

afavour 4y ago

Are you suggesting their system did not record the sale? I agree that OP should have the receipt but I'm quite sure Apple has the data for that sale somewhere.

michpoch 4y ago
I am suggesting that if I bring a laptop and ask them to produce a receipt of its purchase it’d not prove that I purchased the laptop. Anyone could do it and then use that receipt to say they bought it in the first place.
- afavour 4y ago
  OP bought it with a credit card, I'd be surprised if there was no record of any name, address or ZIP code attached to the purchase.
- accrual 4y ago
  Indeed. The receipt should serve as proof of purchase from the purchaser to the vendor. I'm sure Apple does have proof on their side, likely even tied to the serial number, credit card, Apple ID, etc., but going to an Apple Store and asking them to verify your identity and connect the dots... that's probably out of scope for their everyday support. OP would need to work with a higher tier of support to reestablish ownership and receipt, which maybe isn't unreasonable to do.
  - Terretta 4y ago
    This is probably right. Apple business has told me no guarantees but as a company owner I could possibly get an exception through our company's Enterprise Support, which, as a user of that service, I have observed being more empowered than the consumer channel. Whether that might work or not, it's likely not available to casual purchasers.
joshspankit 4y ago
Exactly. And most likely in a DB column directly connected to the serial number.

jefftk 4y ago

In this case it seems like Apple has more than enough information to verify that Terretta is the valid owner of this computer, and so they should unlock it. Whether this goes via "reissue the receipt, then unlock it" or just "unlock it" isn't important.

michpoch 4y ago
I agree on that point, but not on the one where Apple should give him the original proof of purchase.
- buran77 4y ago
  Apple knows the time and place of each product (SN) they sell, and they know who activated it to their account. They should certainly be technically able to produce the receipt at the time of sale but also a duplicate later. > Apple doesn't seem able to "produce a receipt" if you purchased the MacBook with cash or a discontinued credit card in their store. I'm not sure if this is standard policy or a fluke. If true then Apple should absolutely not demand that proof of purchase back from the owner at any point. I can't imagine how it's legal to sell that in a store and not provide proof of purchase but that's a different matter.
  - Someone 4y ago
    > They should certainly be technically able to produce the receipt at the time of sale but also a duplicate later. For privacy reasons, they might not legally be allowed to keep purchase history around forever.
    - deleted 4y ago
      [deleted]
    - jefftk 4y ago
      I don't read the parent as wanting support going back indefinitely; 2019 to 2023 is well within when the company should have sale records. You generally need to keep them for at least seven years from when you file taxes, which might be more like eight years from the sale: https://www.nolo.com/legal-encyclopedia/how-long-should-you-keep-business-records.html https://www.nolo.com/legal-encyclopedia/how-long-should-you-...