You're hinting at Google's design problem in your comment. Good design isn't primarily about UI research and one way mirrors. It's having a design vision for w

You're hinting at Google's design problem in your comment. Good design isn't primarily about UI research and one way mirrors. It's having a design vision for what you want to be, and how you communicate that to your users. Simplicity and ease of use are important factors too. As this thread points out Google utterly fails at this. The top comment is "I have no idea how this thing works"