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> Owners can now remove devices via web site I think. So if folks are saying these are just broken, have owner turn off activation lock I expect that some mean
by fatnoah 4y ago
> Owners can now remove devices via web site I think. So if folks are saying these are just broken, have owner turn off activation lock
I expect that some means to "phone home" is required. I just had to spend an hour on the phone with Asurion to avoid a $300 fee for returning an iPhone for warranty replacement where the Activation Lock wouldn't turn off despite removing the device via the web site.
- onphonenow 4y agoI don’t think asurion spends the time to do the reset flow if the lock is showing as on. In most cases users don’t turn off lock after the fact. I thought reset flow was needed to get network connectivity back which is needed to check lock status. I think you used to be able to run stolen phones back through insurance claims as broken but I think that has stopped being possible as they take a harder line.
- fatnoah 4y agoOn my call, the rep put me on hold for a few minutes and came back saying that they could verify I'd removed the device, even though the activation screen was showing. It may have also just them giving me a freebie since I've been paying them for well over a decade.
- onphonenow 4y agoI'm not saying they can't figure it out, but there is a lot of repair flow stuff that may not do that because if the person didn't unlock before mailing not that many will unlock after mailing? Or even know how to?